Effective Date: 01.07.2025
At Otel2book, we are dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our Website (otel2book.com) and concierge services. By using our Website and services, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
When utilizing our concierge services or creating an account, we may collect:
* Name
* Email address
* Phone number
* Billing and payment details
* Travel preferences (e.g., accommodation choices, destinations)
1.2 Automatically Collected Information
When you visit our Website, certain data is automatically collected, including:
* IP address
* Browser type and version
* Operating system
* Pages visited and time spent on the Website
* Referring website or search engine
1.3 Cookies
We use cookies to improve your experience on our Website. Cookies are small text files stored on your device that help us remember your preferences and better understand how you use the Website. You can manage or disable cookies through your browser settings, though this may limit certain functionalities of the Website.
2. How We Use Your Information
The information we collect is used for the following purposes:
2.1 Service Delivery
We use your personal information to provide concierge services, including booking accommodations, transportation, and other travel-related arrangements with third-party providers.
2.2 Communication
Your contact information allows us to send updates, confirmations, reminders, and customer service communications related to your bookings or our services.
2.3 Service Improvement
Automatically collected data and cookies help us analyze user interactions with the Website, enabling us to enhance services, improve functionality, and optimize user experience.
2.4 Marketing and Promotions
With your consent, we may use your contact details to share promotional offers, newsletters, or tailored travel recommendations. You can opt out of marketing communications at any time.
3. Sharing Your Information
Your personal information is shared with third parties only in the following circumstances:
3.1 Third-Party Travel Providers
When you make a reservation or booking through our concierge services, we share relevant personal information with travel providers (e.g., OTAs, hotels, airlines, car rental companies) to complete your booking.
3.2 Service Providers
We may share your information with trusted third-party service providers who support our operations, such as payment processors or technical support providers. These parties are bound by confidentiality agreements and may only use your data as necessary to perform their services.
3.3 Legal Obligations
We may disclose your personal information if required by law, such as to comply with legal processes or protect our rights, property, or the safety of others.
4. Data Security
We employ robust technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. While we strive to ensure the security of your data, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute protection.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once retention is no longer necessary, your information will be securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have the following rights related to your personal information:
6.1 Access and Correction
You have the right to access and update the personal information we hold about you. For assistance, contact us at info@yesbooked.com.
6.2 Data Deletion
You may request the deletion of your personal information, subject to legal or contractual obligations that may require retention of certain data.
6.3 Opt-Out of Marketing
You can opt out of marketing communications by following the instructions in our emails or contacting us directly.
6.4 Cookie Management
You can manage or disable cookies in your browser settings. However, disabling cookies may impact the functionality of our Website.
7. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies.
8. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from them. If we become aware that a child under 13 has provided personal information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any significant updates will be posted on our Website along with the revised effective date. Continued use of the Website after changes are made indicates acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Otel2book, a site by Touristic Hotels Synergy
M. Alexandrou 15
85300 Kos, Greece
info@yesbooked.com
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